Privacy Policy for Zenith Compass
At Zenith Compass, we are committed to protecting your privacy. This Privacy Policy explains how our online platform collects, uses, discloses, and protects your personal information when you visit and interact with our site, purchase products, or enroll in our workshops. We operate in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) to the extent it applies to our operations.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, email address, postal address, telephone number, and payment information when you make a purchase or register for an account.
- Order and Transaction Information: Details regarding products you purchase (hiking GPS devices, durable maps, altimeters, professional compasses), navigation workshop registrations, and equipment rental details.
- Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, approximate location data, and browsing history on our site (pages viewed, time spent on pages). This is collected through cookies and similar technologies.
- Communication Data: Records of your correspondence with us through email or contact forms.
2. How We Use Your Information (Legal Basis and Purpose)
We process your personal information based on specific legal grounds for the following purposes:
- To Fulfill Contracts: To process and fulfill your orders for hiking equipment, manage equipment rentals, and conduct navigation workshops you have registered for (Article 6(1)(b) GDPR).
- With Your Consent: For sending you marketing communications about new products, promotions, or workshops, provided you have explicitly consented to receive them (Article 6(1)(a) GDPR). You can withdraw your consent at any time.
- For Legitimate Interests: To improve our online platform, enhance user experience, ensure the security of our services, analyze site usage, and conduct market research (Article 6(1)(f) GDPR). This includes customizing your shopping experience and providing relevant content.
- To Comply with Legal Obligations: To meet legal, regulatory, or tax requirements, such as maintaining transaction records (Article 6(1)(c) GDPR).
- For Customer Support: To respond to your inquiries, provide customer service and support related to our products and services (Article 6(1)(b) and (f) GDPR).
3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:
- Service Providers: We use third-party service providers for payment processing, shipping, website hosting, analytics, and marketing assistance. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means:
- Account information is retained as long as your account is active and for a reasonable period thereafter to facilitate re-engagement or legal obligations.
- Transaction data is kept for a period mandated by tax and accounting laws.
- Marketing consent records are kept until you withdraw your consent or for a reasonable period after the last interaction.
5. Your Data Protection Rights
Subject to applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, or destruction. These measures include encryption, access controls, and secure physical storage of data. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.
8. Links to Other Websites
Our online platform may contain links to third-party websites. This Privacy Policy applies only to our site. We have no control over, and are not responsible for, the privacy policies or practices of third-party websites. We encourage you to read the privacy policies of every website you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently received personal data from a child under 16, we will delete such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Zenith Compass
Paneku Marg
Kathmandu Metropolitan City,
00975, Nepal
We are registered in Nepal and are committed to protecting your privacy in accordance with applicable laws.